Elements and Performance Criteria
- Review claim settlement advice
- Calculate benefits
- Finalise claim settlement
- Advise client of consequences of proceeding with payment in accordance with procedures
- Obtain policy discharge as appropriate
- Confirm method of payment with claimant
- Enter and confirm payment information on appropriate systems to make payment
- Communicate settlement details to appropriate stakeholders in accordance with procedures and regulatory requirements
- Update records and file documentation in accordance with procedures and regulatory requirements